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FAQ
Frequently Asked Questions (FAQ)
1. Orders & Shipping
Q: How can I place an order?
A: You can place an order directly through our website by selecting the desired products, adding them to your cart, and proceeding to checkout.
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, UPI, net banking, and COD (Cash on Delivery) on selected orders.
Q: Do you offer international shipping?
A: Yes, we ship internationally. Shipping costs and delivery times vary based on location.
Q: How long does it take to receive my order?
A: Orders are usually processed within 24-48 hours and delivered within 5-7 business days for domestic orders. International delivery may take 10-15 business days.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking link via email or WhatsApp.
2. Product Information
Q: What materials are used in your Laddu Gopal Poshak?
A: Our poshaks are crafted from premium-quality fabrics like silk, velvet, and cotton, adorned with embroidery, stones, and sequins.
Q: How do I choose the right size for Laddu Gopal Poshak?
A: Each product page has a size chart to help you select the correct size based on your deity’s height.
Q: Do you offer customized products?
A: Yes! We offer customization in colors, sizes, and designs. Contact us via WhatsApp for custom orders.
Q: Are your incense sticks organic?
A: Yes, our incense sticks are made from 100% natural ingredients, free from harmful chemicals.
3. Returns & Refunds
Q: What is your return policy?
A: We accept returns/exchanges within 7 days of delivery if the product is damaged or incorrect. Customized items are non-returnable.
Q: How do I initiate a return or exchange?
A: Contact our support team via WhatsApp with your order details and issue.
Q: When will I receive my refund?
A: Refunds are processed within 5-7 working days after the returned product is received and inspected.
4. Discounts & Offers
Q: Do you offer any discounts?
A: Yes! We regularly offer discounts during festivals. Subscribe to our newsletter and follow us on social media for updates.
Q: How do I apply a discount code?
A: At checkout, enter the discount code in the designated field and click "Apply" to get your discount.
5. Contact Us
Q: How can I contact customer support?
A: You can reach us through:
📞 WhatsApp: +91 8630554076
📍 Address: 1777 Dampier Nagar Mathura (U.P) 281001